About Alexa Smart Properties

Alexa Smart Properties enables property owners and managers to deploy and manage Alexa-enabled devices at scale.

Alexa Smart Properties technologies

Alexa Smart Properties offers the following technologies:

  • Alexa for Business – Provides tools that organizations use to manage Alexa-enabled devices, enroll users, and configure Alexa skills. Alexa skills enable employees to book meeting rooms, start conference calls, find the nearest printer, and so on.

  • Alexa Smart Properties for healthcare – Provides technologies that smart property solution integrators use to deploy and manage Alexa-enabled devices in properties such as hospitals and skilled nursing facilities.

  • Alexa Smart Properties for hospitality – Provides technologies that smart property solution integrators use to deploy and manage Alexa-enabled devices in properties such as hotels, resorts, and vacation rental communities.

  • Alexa Smart Properties for residential – Provides residents of apartment buildings and communities ready-to-go Alexa-enabled smart homes from the day they move in.

  • Alexa Smart Properties in senior living – Provides technologies that smart property solution integrators use to deploy and manage Alexa-enabled devices in senior living properties and similar communities.

  • Alexa Smart Properties core – Provides technologies that smart property solution integrators use to deploy and manage Alexa-enabled devices in properties.

Product feature comparison

The following table shows feature availability for Alexa Smart Properties devices in each setting.

Feature Business Hospitality Senior living Healthcare Residential Core

Alexa-to-Alexa calling

Yes

Yes

Yes

Yes

Context dependent

Yes

One-way PSTN calling (max 10 contacts)

Yes

Yes

Yes

Yes

Context dependent

Yes

Inbound calling

No

No

Yes

No

Context dependent

No

One-way drop-in calling

No

No

No

Yes

Context dependent

No

Camera enabled

Not applicable

No

Yes

Yes

Context dependent

No

Conference calling

Yes

No

No

No

No

No

Shopping

No

No

No

No

Context dependent

No

Custom skills

Yes

Yes

Yes

Yes

Yes

Yes

Name-free invocation of custom skills

No

Yes

Yes

Yes

No

Yes

Voice recordings are never saved

Yes

Yes

Yes

Yes

Yes

Yes

Aggregated engagement analytics

Yes

Yes

No

No

No

Yes

Music streaming

Yes

Yes

Yes

Yes

Context dependent

Yes

Notifications

No

Yes

Yes

Yes

Context dependent

Yes

Announcements

Yes

Yes

Yes

Yes

Context dependent

Yes

Alarms

Yes

Yes

Yes

Yes

Yes

Yes

Timers

Yes

Yes

Yes

Yes

Yes

Yes

Reminders

No

Yes

Yes

No

Context dependent

No

Weather

Yes

Yes

Yes

Yes

Yes

Yes

Information (Wikipedia, general knowledge)

Yes

Yes

Yes

Yes

Yes

Yes

Smart Home discovery and control

No

Yes

Yes

Yes

Yes

Yes

Daily briefing

No

Yes

Yes

Yes

Context dependent

Yes

To-do list

No

No

Yes

No

Context dependent

No

Videos

No

No

Yes

No

Context dependent

No

Routines

No

Yes

Yes

No

Context dependent

Yes

Calendar setup, linking, and control

Yes

No

No

No

Context dependent

No

Do not disturb

Not applicable

Yes

Yes

Yes

Yes

Yes

Accessibility

Not applicable

Yes

Yes

Yes

Yes

Yes

Personal account linking

No

No

No

No

Yes

No

Customize rotating cards on multi-modal devices

No

Yes

Yes

No

No

Yes

Show custom pinned cards on multi-modal devices

No

Yes

Yes

No

No

Yes

Frustration-Free Setup (FFS)

No

Yes

Yes

Yes

Yes

Yes

Bulk device purchasing and discounts

No

Yes

Yes

Yes

Yes

Yes

Support for Echo and Echo Dot devices

Yes

Yes

Yes

Yes

Yes

Yes

Support for Echo Show devices

No

Yes

Yes

Yes

Yes

Yes

Organization management APIs

Yes

Yes

Yes

Yes

Yes

Yes

Role management APIs

No

Yes

Yes

Yes

Yes

Yes

Smart Home control APIs

No

Yes

Yes

Yes

Yes

Yes

Skill management APIs

Yes

Yes

Yes

Yes

Yes

Yes

Proactive suggestions APIs

No

Yes

Yes

No

Yes

Yes

Enrolled users

Yes

No

No

No

No

No

Conferencing setup and control

Yes

No

Yes

Yes

No

No

Wi-Fi management support

Yes

Yes

Yes

No

Yes

Yes

WPA2 enterprise Wi-Fi support

Yes

No

No

No

No

No

Countries supported

US

US, UK, FR

US

US

US

US

Account linking for Alexa Smart Properties residential devices

Property managers can help residents securely sign in to an Alexa-enabled device using the resident's personal Amazon account. While the resident is signed in, the device operates like a consumer device. For example, the resident can listen to their own music playlists or call their friends and family. The resident can also view, hear, or delete their voice recordings in the Alexa app or privacy settings. These voice recordings are not accessible to property management or staff.